- Gauteng Remote
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre Insurance Soft Skills
- Benefits: Training Contract
- Reference: 2242631
- Employment Equity Position
Vacancy Details
Employer: Anchora
We are seeking a dedicated and detail-oriented Insurance Customer Support Assistant to join our team. The ideal candidate will play a crucial role in ensuring exceptional customer service and operational efficiency.
Responsibilities:
· Address email inquiries promptly and professionally through GMail.
· Manage incoming general customer service calls, providing accurate and timely information.
· Update and manage client activity records in EZLynx.
· Process pending cancellations with carriers including Nat Gen, Progressive, AmTrust, Hartford, and Access General.
· Handle downloads and ensure updates are reflected in EZLynx.
· Perform renewal updates and follow up on pending actions in EZLynx.
Required Skills
- Insurance Sales: 1 year or less
- English Skills: 2 to 3 years
Candidate Requirements
Requirements:
· Prior experience working in a retail insurance office.
· Proficiency with EZLynx is highly preferred.
· Strong organizational skills and attention to detail.
· Excellent verbal and written communication skills in English.
· Customer-focused mindset
· Ability to work Monday-Friday, 9 am-6pm EST.
149 people have applied for this job. 1395 people have viewed this job.
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