Back to Search Results

Desktop Support Engineer

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: IT
Benefits: Retirement Annuity, Risk Benefit, Performance-Based Incentives
Reference: CPT000137/GW

Apply before Jan 31 2025 | 24 Days left

Apply

External Application

Vacancy Details

Employer: SA Commercial (Pty) Ltd

ATM SA is a dynamic and growing organization dedicated to delivering exceptional IT solutions and support services. We are seeking a skilled and customer-focused Desktop Support Engineer to join our team and ensure seamless IT operations across our organization.

Job Purpose:
As a Desktop Support Engineer, you will play a vital role in providing technical assistance to end-users, ensuring their IT systems operate efficiently and securely. This role involves troubleshooting hardware and software issues, managing IT deployments, and contributing to data security and management processes.

Key Responsibilities:

Provide first-line technical support and troubleshooting for desktop hardware, software, and network-related issues.
Install, configure, and maintain computer systems, printers, and peripheral devices.
Manage hardware and software deployments, updates, and upgrades.
Assist with IT security protocols, including virus/spam control and backup processes.
Document issues, resolutions, and processes to maintain accurate records.
Train and assist users in utilizing IT systems effectively.
Collaborate with vendors and service providers for system maintenance and repairs.
Support data management activities and ensure compliance with IT security standards.

Qualifications and Experience:

Education: Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.
Experience: Minimum of 3+ years in a desktop support or IT helpdesk role.
Technical Skills: Proficiency in troubleshooting desktop hardware and software issues, and familiarity with IT security principles.
Communication Skills: Strong interpersonal and communication abilities with a customer-centric approach.
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.

Apply

614 people have viewed this job.

About SA Commercial (Pty) Ltd

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of SA Commercial. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.