Control Room Operator 

Introduction...

The overall purpose of this position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements...

• Grade 12 / Matric
• Grade A/B/ PSIRA registered and accredited
  
• Computer Literacy in MS Office, CCTV, etc
  
• Must be able to work under pressure and for extended hours as and when required
• Strong ability to work shifts
• Work independently and within a team.
• A minimum of two years’ experience in the Security Industry Control room or Call Centre
• Fluent in English
• No criminal record or any Pending Cases
• Must be reliable and trustworthy
• Firearm Competency with Business Purposes
• Driver's license with no endorsements
• At least 3 contactable references

Job Specification...

Key Performance Areas: (not totally inclusive)

• Managing of the control room personnel in all aspects of the control room
• Updating the incident register on a daily basis
• Able to exercise and maintain discipline
• Key Control

Core competencies:

• Customer focus
• Administration skills
• Organizational skills
• Communication skills
• Honesty
• Reliability
• Problem solving skills

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful