Key Responsibilities:
• Process all reservation requests, changes, and cancellations received via phone, fax, or email.
• Identify guest reservation needs and recommend suitable room types and rates.
• Verify room availability and rates; accurately input data into the reservation system.
• Explain policies regarding guarantees, special rates, and cancellations.
• Accommodate and document special requests with precision.
• Answer guest inquiries about property facilities, services, and room accommodations.