PRIMARY PURPOSE

A dedicated consultant to the agents in managing and completing all booking enquiries/confirmation on the Wilderness Window, to be fully responsible for accuracy and the financial health of each booking.

The Travel Designer’s main focus on the booking is that the logistics and travel plans have been carefully curated from start to finish and that all the intricate details are seamless, resulting in elevated and enhanced guest experience.
Have an excellent knowledge and good geographical understanding of all Southern and Eastern Africa regions as well as day-to-day regional logistics as well as in-depth supplier knowledge thus maximising the mutually beneficial relationship with our AP partners.

This position is based in Cape Town or Johannesburg

Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
• Handle Accommodation, flights transfer & touring bookings.
• Book relevant tickets as required.
• Book relevant accommodation for early morning/ late-night pick-ups and drop offs.
• Ensure all booking details pull through accordingly once confirmation emails are received.
• Handle queries from Agents on various matters.
• Process any additional changes/updates after confirmation to the itinerary.
• Continuous communication and excellent service delivery to agents at all times.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life-changing journeys for guests.
• Design itineraries around company guidelines and product knowledge e.g., area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life-changing journeys for guests.
  

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above).
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.
  

Experience:                    

• 4-6 years with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically Zanzibar, Tanzania, Kenya, Rwanda, Uganda.
• Proven English literacy.
• Knowledge of Mozambique, Mauritius and Seychelles, an added advantage
• Excellent attention to detail.
  
• 
  

Skills:           

• Dynamic, detail orientated, organised and excellent communication skills.
• Ability to problem solve without compromising accuracy and prioritise changes.
• Driven to offer high quality service levels, strong time management.
• Highly detailed product knowledge – vital for speed in presenting alternatives.
• Strong financial skills, self-starter with high integrity level and ethical conduct.
  

Interests:                        

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303