Job Summary:

CoFi Polokwane is seeking a Senior Manager to join our team. The ideal candidate should possess strong leadership skills, a customer-focused attitude, and a commitment to maintaining high operational standards. This role involves managing a team of employees, optimizing operational efficiency, and driving business growth while maintaining a positive and professional environment.

 Key Responsibilities

- Oversee day-to-day restaurant operations to ensure smooth and efficient service.

- Implement and monitor standard operating procedures (SOPs) to maintain high standards.

- Manage inventory, ordering, and supply chain processes to ensure adequate stock levels.

- Ensure compliance with health, safety, and sanitation regulations.

- Schedule shifts and ensure adequate staffing levels during peak times.

- Foster a positive work environment and promote teamwork.

- Handle staff issues, grievances, and disciplinary actions as needed.

- Ensure exceptional customer service is delivered consistently.

- Address customer complaints and feedback promptly and effectively.

- Promote a welcoming atmosphere and ensure customer satisfaction.

- Manage the restaurant's budget, control costs, and maximize profitability.

- Monitor financial performance, including sales, expenses, and labour costs.

- Prepare and analyse financial reports to identify trends and areas for improvement.

- Develop and implement marketing strategies to attract and retain customers.

- Collaborate with the marketing team on promotions, events, and social media campaigns.

- Monitor competitor activities and market trends to stay competitive.

- Ensure the highest standards of food quality, presentation, and service.

- Conduct regular inspections and audits to maintain quality and consistency.

- Maintain accurate records of sales, inventory, and employee performance.

- Handle payroll, staff scheduling, and other administrative tasks.

- Ensure compliance with company policies and procedures.