1.   Day to Day Operations of the Samsung Warehouse

·     Strategic daily plan for department operations including – warehousing, logistics and transport operations

·     Continuously review operational process guidelines and co-ordinate the internal audit process, within respective business units

·     Ensure adherence to legal requirements with regards to supplier contracts and statutory requirements, E.g. – Customs, OHS, Road transport, Aviation security.

·     Ensure full adherence to the companies prescribed policies and procedures within the business units

·     Identify potential risk areas within the daily operation and implement mitigation strategies

·     Cooperate with other departments as deemed necessary to exceed client requirements

·     Ensure internal and client SOP’s are in place and continual improvement initiatives are implemented

·     Evaluating feasibility of projects and manage implementation thereof

2.   Provide Efficient Customer Service

·     Facilitate discrepancies between the client and Rhenus and resolve these discrepancies speedily where possible and where you have the authority to do so

·     Cooperate with other departments on process improvement (Customs entries, invoicing, warehouse, logistics, etc.)

·     Cooperate with third parties to ensure customer needs are met (E.g. Customs, third party service providers)

·     Continuously investigate additional value-added products and process specific for customer needs. (Continuous improvement)

·     Manage KPI / SOP / SLA processes and reporting with set agreed performance parameters

·     Where ISO procedures are in place it has to be maintained and the manager is accountable for the areas under his control

·     Additional warehouses and operational departments may be added to the portfolio to manage as and when it is required by management

3.   Management of the Departments Financials 

·     Monitor and optimize utilization and performance of all resources in line with budget

·     Manage departments P&L that it’s aligned with budget and address any anomalies that are identified

4.   Staff Management

·     Complete staff replacement documents as needed to replace staff

·     Acquire and retain “top staff” whenever possible

·     Assist with the projections and development and strategic HR plans (Including - career paths and supporting learning paths for occupations) and succession planning in department(s)

·     Optimise individual employee performance through effective leadership, performance management, coaching, development and training, motivating and supporting staff

·     Manage periodic performance appraisals

·     Chair disciplinary hearings

·     Entrench Rhenus values within the team

5.   Management of Information

·     Utilise Information management systems for decisions relating to operational management (E.g. Warehouse management system, Performance management / appraisal tool) Draw reports, interpret, make decisions, feedback etc

·     Identify information needs and suggest solutions regarding the management of information and system improvements required

·     Ensure work is carried out in accordance with documented workflow process and that any changes are brought to management’s attention to change the process flow where required

·     Disseminate information to direct reports and ensure it filters down to teams on warehouse floor