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Service Delivery Manager

Port Elizabeth
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: JHB006544/Lizel

Apply before Jan 16 2025 | 25 Days left

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Vacancy Details

Employer: Datacentrix (Pty) Ltd

Datcentrix Gqeberha (Port Elizabeth) is looking for a Service Delivery Manager on a 6 months' contract. The successful candiate will be working remotely and may be needed to be present at the client site in Pletterberg Bay from time to time. Critical success factors for this role is a background in managing client SLA and needs to have knowledge of Infrastructure, Data Centers and Service Desk services.

Purpose of Role:

Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers
Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided
Establishing and articulating business requirements for new services or changes to existing services
Mediating in cases where there are conflicting requirements for services from different business units
Ensuring that the current and future service level requirements (service warranty) of customers are identified, understood

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About Datacentrix (Pty) Ltd

At a Glance

Our Business:

Datacentrix is a leading, empowered ICT integrator that provides high performing and secure ICT solutions to corporate South Africa and the country’s public services sector.

Our Footprint:

Datacentrix operates from regional branch offices in Pretoria, Samrand, Johannesburg, Cape Town, Port Elizabeth, East London and Durban, with a network of small medium enterprises (SMEs) and service personnel around South Africa that are responsible for servicing remote areas.
Our Partners: Datacentrix’ global partnerships with its technology partners remain critical to the company’s success. The company is accredited by its vendors at the highest possible level both in the technical and sales arenas, which enhances the company’s strategic value as a single source service provider.

To achieve this, Datacentrix invests in its people through training and education, embracing broad based black economic empowerment (BBBEE), while actively partnering and representing leading technology partners with distinction.

Vision

Datacentrix intends to become the preferred ICT partner to the majority of South Africa's top commercial and public sector organisations over the next five years.