The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

The successful candidate will be the coffee quality champion at the customer forefront. They will be required to perform operator training, coffee assessment evaluations and basic maintenance at the customer premises, for a selected group of Ciro customers.

An exciting opportunity exists for a Workshop Technician Level 2 at CIRO in the Western Cape

Line Manager: Workshop Supervisor

Job Specification

Key Performance Areas

General Housekeeping:

• Perform general cleaning duties in & around the workshop
• Keep workshop floor area, wash bay, power tool area & asset spares area clean & in neat order
• Required to do tool checks & keep tool cupboards in neat order where applicable - Responsible for “lost” tools
• Equipment handling in workshop & warehouse
• Cleaning duties in workshop offload containers
• Cleaning of dispensing equipment in line with SOP (Standard Operating Procedure)
• Perform any other tasks as instructed by Workshop Supervisor
• Keep “Training Room” clean & in neat order

Technical Duties:

• Stripping, descaling & cleaning of spares - taps, boilers etc.
• Re assembling of spares & selected equipment
• Perform pre delivery inspections on equipment work overtime as required from time to time
• Repair faulty equipment

Administrative Duties:

• Fill in Consumption sheets with part description and code complete & hand in repeat calls
• Complete and hand in time sheets
• Complete and hand in tool checks
• Complete overtime sheets
• Complete leave applications

S.H.E. Responsibilities:

• Keep own work area clean, neat & safe at all times
• Keep work bench, floor space & shelving uncluttered & safe
• Wear relevant protective clothing
• Only use tools trained on & signed off by Workshop Supervisor
• Consider the possible risks of activities in the Warehouse

 Value added training visits and building credible coffee relationships

• Announcing him/herself to management of establishment with explanation for purpose of visit Ensuring that the management of establishment is made aware of any coffee product related issues, training needs or equipment repairs
• Ensuring the customer is aware that this service is a paid service and agrees to the invoice being issued before the training starts
• Ensuring customer is aware of any changes made, example setting of grinders or operational guidance  performed (still in line with guidelines set as per SLA if applicable)
• Ensure customers are using Ciro products
• Build sound business relations with the main objective to retain and builds volume throughput

Customer Specific Ciro CORE Evaluation, Training Register & ESO (Electronic Service Order) is completed

• Ensuring that management of establishment signs off the following documents from visit:- Ciro CORE Evaluation
• ESO Job card with spares consumed Quote/invoice for the visit
• Ensuring that the correct online documents are submitted and is comprehensively completed at every call as per the prescribed standard set by Key Accounts, Training and the Customer
• Escalate any findings to Ciro management as well as keeping the customer informed of any irregularities

Ensuring the In-Cup quality of the coffee is of the agreed standards

• Freshness test done on all Ciro products
• Testing all products through equipment and completing taste testing, grammage testing and flowability Testing all equipment to ensure it is mechanically, aesthetically and functionally acceptable
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced.
  
• Assessing the Staff at establishment to ensure that the right procedures are followed when making coffee and related products plus correct cleaning procedures is adhered to
• Where appropriate, ensure compliance of quality standards defined by customer HQ and report irregularities to the management of the establishment.
  

Additional Responsibilities:

• Time management
• Responsible for spares and tools
• Promote company ethics and values at all times. Full Responsibility of own Quality of Workmanship
• Be cost-conscious when selecting replacement spares during repairs

Knowledge Required:

• Basic Coffee knowledge
• Basic knowledge of Coffee extraction through equipment variants
• Technical service and repair experience Intermediate Electrical 220v/380v Knowledge Basic Electronic Knowledge Intermediate to Advanced understanding of a Multimeter
• Logical & Methodical thinking

Qualifications and Experience:

• Matric essential
• N3 Electrical Engineering qualification would be advantageous
• Certification in relevant required coffee equipment
• Advanced Coffee Course Certificate
• Valid Driver’s license

Additional Requirements:

• Minimum 2 years driving experience
• Availability to travel and stay overnight when necessary