Are you passionate about horses and creating unforgettable experiences? 🌟

We are looking for a Customer Service and Operations Coordinator to join our team and help deliver exceptional adventures to riders, ensuring they have the best experience from start to finish. If you are well-travelled and interested in horses, this is the perfect role for you!

Why You'll Love This Role:

Customer Support: Manage inbound emails, calls, chats, and social media to guide riders through the booking process and prepare them for events.
Sales & Engagement: Follow up on inquiries and convert leads into bookings for future adventures.
Content Creation: Collect stories from riders and collaborate with the marketing team to inspire others.
Operations Support: Provide logistical support and assist with general event preparation.
Team Collaboration: Offer insights, enhance systems, and support other departments to ensure smooth operations.

What We're Looking For:

Passion: You love horses and understand the needs of riders.
Organized & Proactive: You excel at managing tasks, staying ahead of deadlines, and solving problems on the fly.
Excellent Communicator: You can write in a fun, energetic tone and engage effectively across various channels.
Flexible & Ready to Travel: You’re open to travel and adaptable to schedule changes.
Tech-Savvy: Experience with monday.com or similar tools is a plus.

Why Join Us:

• Full-time role with flexible hours.
• Travel with the company and be part of the adventure.
• Work with a passionate team where your ideas truly matter.

If you’re passionate, organized, and ready to help create incredible experiences, we’d love to hear from you! Apply now and join us in Parkmore, Sandton! 🐴✨

How to Apply:
Please send your CV to Noluthando Gquma at recruiter@shorza.com

Pre-Screening Questionnaire:

1. Have you traveled abroad in the past year?
   Yes / No

2. Do you have any experience working with or around horses? If so, please briefly describe your experience.

3. Are you comfortable with flexible working hours and the possibility of traveling for work?
   Yes / No

4. On a scale of 1 to 10, how would you rate your organizational and multitasking skills, and why?

5. What excites you most about combining customer service with a passion for horses and travel?

6. Have you used project management tools like monday.com or similar platforms before? If so, please describe your experience.

7. What’s your approach to handling customer inquiries and ensuring a smooth booking process for events?

8. Do you have any additional skills or experiences that you believe would make you a great fit for this role?

9. Do you have any questions or additional comments you would like to share with us?