The South African National Biodiversity Institute (SANBI) is looking for a self-motivated individual to identify problems within computer systems and troubleshoots technical issue, to supervise and support the day to day activities of the desktop support engineers. Proactively monitoring, support and maintain organisational computer systems, desktops and peripherals, this includes installing, diagnosing, repairing, maintaining and upgrading all organizational hardware.

This position requires a degree in Information Technology, Computer Sciences or equivalent qualification with NQF 7.  Honours degree or equivalent degree at NQF 8 will be and added advantage.  This position also requires 5 years’ work experience in the relevant field.

The following competencies are required for the candidate to be successful in this position: Minimum of 5 years’ work experience as a Desktop Engineer or Support Technician; supporting computer hardware and peripherals; supporting computer software applications; supporting remote connection systems / technologies; supporting mobile device management; advanced planning, organizing, problem solving skills; proven ability to work under pressure with diverse team while being quality and safety conscious; extensive knowledge and experience in working with legislation, policies, procedures, processes, practices, systems, and frameworks related to provision of information technology support and services; excellent financial report writing, and communication at all levels (both verbal and written); excellent computer literacy and experience in the application of software tools including (Ms Word, MS Project, PowerPoint, Excel, Internet and Outlook). The possession of a valid driver’s licence with at least one-year practical driving experience and a willingness to travel is essential. 

• Support user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs;
• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency;
• Champion reporting issues and problems related to supporting user needs about desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs; and
• Support regional offices.

1. Only online applications will be accepted and applications must be accompanied by a letter motivating why the applicant should be favourably considered for this position, and certified qualifications confirming that the minimum qualifications are met (applicants lacking evidence of meeting minimum qualifications and relevant experience will not be considered).
2. A competency test will be conducted as part of the selection process.
3. Applicants must also provide the full names, addresses and telephone numbers and if possible e-mail addresses of at least three referees.
4. Failure to submit the requested information and reference number shall result in your application not being considered.