·       Conduct network troubleshooting to segregate and identify general network problems

·       Manage daily backup

·       Set up IP phones on the PABX system

·       Monitor network and internet to ensure optimal performance (switches/firewall)

·       Maintenance and troubleshoot all hardware and software issues

·       Create and maintain network users and permissions

·       Office 365 e-mail set up for users

·       Create technical support documentation for systems and applications

·       Work with suppliers to improve IT infrastructure

·       Deploy new software and upgrade existing software

·       Server management (DNS/DHCP/AD Services)

·       Manage and maintain UniFi access controllers

·       Support factory and warehouses in terms of all IT needs

·       Ensure tickets are dealt with and closed in accordance with standard operating procedure

·       Set up of all IT requirements as per new user form for new users

·       Replace computer/IT equipment in accordance with life cycle

·       Train users as and when needed

·       Conduct scheduled maintenance

·       Where able, do minor repairs on equipment

·       Obtain quotations for IT equipment and raise PO for approval

·       Maintain asset register

·       Adhere to POPI, IT policies and procedures

·       Liaise with service provider when required

·       Carry out all duties/tasks delegated by the IT Manager

• Assist IT Manager with the implementation of projects