Are you ready to make a real impact with your enthusiasm and energy? Our client is on a mission to break the mundane and ignite the extraordinary! They’re looking for a Customer Service Representative who thrives on creating unforgettable experiences and bringing passion to every interaction.

About the Role:

As the first point of contact for customers embarking on exciting journeys, you'll handle everything from initial inquiries to pre-event support. This role is all about delivering exceptional service with warmth and a sense of humor while driving memorable experiences for every client.

What You'll Do:

• Respond promptly and professionally to customer emails, chats and calls.
• Monitor sales activity and provide support as needed.
• Escalate queries related to challenges and ensure they’re resolved efficiently.
• Assist the operations team in delivering seamless experiences.
• Update and maintain customer information in the CRM system.
• Contribute ideas for improving customer service processes and outcomes.

What We’re Looking For:

• A passion for delivering outstanding customer service and coordination.
• Exceptional written and verbal communication skills.
• Strong organizational skills and attention to detail.
• A proactive attitude with a focus on achieving results.
• Experience using monday.com or similar platforms is a bonus.