Technical Team Lead Stellenbosch

Cape Town Northern Suburbs
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: JHB006536/Liste

Apply before Feb 03 2025 | 43 Days left

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Vacancy Details

Employer: Datacentrix (Pty) Ltd

Datacentrix Cape Town is looking for a Technical Team lead to be based at our client site in Stellenbosch The successful candidate will be responsible for providing Senior Enterprise Server support to the clients. Software support services i.e., Microsoft Windows Server, VMware, Veeam, Microsoft Exchange, and Hyper V. The individual will also be responsible for troubleshooting hardware issues across platforms HPE ,Dell, Lenovo, Huawei, IBM etc. platforms. A strong cross skill will be advantageous.

Qualifications

Matric / Grade 12 and relevant IT qualification
10 + years’ experience supporting datacentre software
Microsoft MCSA 2016 or Equivalent
Extensive experience supporting Microsoft Exchange 2010 or higher.
ITIL v2 Foundation
Extensive experience supporting Active Directory and Hyper V
Extensive experience supporting multi-Vendor Hardware platforms

Role Description

Escalation Management:
Assist with escalations from 1st and 2nd line support engineers.
Provide 2nd to 3rd line datacentre, network, and security support.
Where needed, escalate to 3rd line timeously to maintain SLA commitments, ensuring to retain ownership of the ticket.
Manage and drive to resolution escalated incidents, problems, and requests.
Professionally respond to and resolve / fulfil all incidents and service requests assigned.
Problem solving:
Remediate technical issues identified by audit risk findings and monthly reporting.
Analyse and solve common and complex problems through reasoning, troubleshooting and innovative thinking.
Professionally respond to and resolve / fulfil all incidents and service requests assigned.
Root Cause Analysis and Problem Management
Provides advanced-level of desk side support for desktop-related technical issues.
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
Service Improvement
Identify opportunities to innovate, extend and enhance service delivery.
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
Tracks and monitors service levels and implements action plans to improve.
Proactive follow-up on escalated issues
Participate, lead, and initiate various projects to continually improve the customer environment.
Proactive analysis of the customer environment to identify risks, opportunity for improvement and value which can be derived.

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About Datacentrix (Pty) Ltd

At a Glance

Our Business:

Datacentrix is a leading, empowered ICT integrator that provides high performing and secure ICT solutions to corporate South Africa and the country’s public services sector.

Our Footprint:

Datacentrix operates from regional branch offices in Pretoria, Samrand, Johannesburg, Cape Town, Port Elizabeth, East London and Durban, with a network of small medium enterprises (SMEs) and service personnel around South Africa that are responsible for servicing remote areas.
Our Partners: Datacentrix’ global partnerships with its technology partners remain critical to the company’s success. The company is accredited by its vendors at the highest possible level both in the technical and sales arenas, which enhances the company’s strategic value as a single source service provider.

To achieve this, Datacentrix invests in its people through training and education, embracing broad based black economic empowerment (BBBEE), while actively partnering and representing leading technology partners with distinction.

Vision

Datacentrix intends to become the preferred ICT partner to the majority of South Africa's top commercial and public sector organisations over the next five years.