Hire Resolve's client is seeking an Operations Manager who will be a key part of the management team and oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures. They also analyse and improve organizational processes, and work to improve quality, productivity and efficiency. Mainly focused on overseeing the organization’s ongoing operations and procedures. They are in charge of providing inspired leadership for the operations of the of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures. They also assist Human Resources department with recruiting, when necessary, and help promote a company culture that encourages morale and performance.

• Develop, implement and review operational policies and procedures that promote company culture and vision.
• Oversee budgeting, reporting, planning, and auditing.
• Identify and address problems and opportunities for the company.
• Support worker communication with the management team. Be able to accept criticism and build a forward strategy from it.
• Establishing governance processes to ensure that objectives are achieved, risks are managed appropriately, and the organisation’s resources are used responsibly
• Where necessary, lead and/or support the implementation of business compliance and risk programs.
• Maintain relationships of trust and respect with key internal and external stakeholders. Customer service needs to be a primary focus, for both existing customer and future prospects.
• Lead and manage teams, ensuring that people related issues are dealt with in the appropriate manner, ensuring that a performance culture is driven throughout the business.
• Drive transformation in the business, with a view of inclusion, ensuring that the relevant transformation requirements of EOH are supported in all people related processes.
• Deep understanding of UPS and batteries (VRLA and Lithium-Ion) technologies, including online, offline, and line-interactive systems. Familiarity with various brands and models, including configuration and troubleshooting to be the technical support and guidance for the technicians when troubleshooting
• Onsite UPS sales support when salespeople are selling solutions, by addressing customer technical questions and specifications for sizing of the solution, both UPS and battery requirements, according to load, future expansion and conversion of solution from VRLA to Lithium.
• Must be available as and when the business requires, to ensure customer satisfaction and minimal disruption to their business, at all times.

• Bachelor’s degree in operations management or related field
• Bachelor’s degree in Electrical Engineering, Electronics, or a related field.
• Certifications related to UPS systems (e.g., Certified UPS Technician, electrical safety certifications) are a plus
• Function related (UPS and batteries) experience: 5+ years
• Leading teams: 2-5 years

Benefits:

• Competitive salary based on experience.