Service Desk Agent (Grade 8)

Information and Technology Services

The Department of Information and Technology Services invites suitably qualified candidates to join their team. 

Main Objectives

The Service Desk provides excellent customer service to all staff and students for the resolution of their computing needs and problems.

This is accomplished by the Service Desk Agent ensuring that all incoming calls are answered promptly, emails to the Division are followed up on and allocated expediently and visitors are seen to in a professional manner.

• Previous administrative experience within a computerized environment.

• Previous experience in dealing with IT queries via email and the phone and working in an IT Helpdesk environment.
  

• Be computer literate and be able to demonstrate an understanding of operating systems and office software, in particular Microsoft. Must be familiar with Microsoft operating systems, Microsoft Office, internet and email.

Application Process

It is essential that prospective candidates read the Job profile for further information and ensure that all relevant documentation is submitted.

The following documents are required:

• A comprehensive CV and relevant qualifications which should include the following: -
  • Reasons for leaving your current and previous jobs.
  • Referees who are and/or were your direct line manager, their title, name, designation and contact information which should be at least their contact number and email address.
• A strong and succinct motivation which tells us your interest in the post and suitability relative to the job requirements. 

Please note, no hand-written applications will be considered. Failure to submit all documentation will result in an application being disqualified.

Any questions or enquiries regarding the submission of an application please contact 046 603 8249.

Selection Process (provisional date, subject to change):

• Short-listing meeting date to be confirmed.
• The selection process that will be followed for this post will include an assessment and/or presentation and an interview.
• Shortlisted candidates will be informed of the interview date.

Remuneration per annum (Grade 8):

Basic Pensionable Salary per annum:                          R266 637

Cost to Company per annum (Approximately):             R371 071

All applications will be treated in strict confidence. This post is advertised as a permanent post, but the University may opt to appoint on a fixed-term contract of not less than three years. The University reserves the right not to proceed with the filling of the post. An application in itself does not entitle the applicant to an interview.  Employment checks will be conducted on recommended candidates. 

Closing Date: 18th December 2024

If you are not contacted within 30 days from the closing date, please consider your application unsuccessful.

Recognising that diversity is important in achieving excellence. Rhodes University strongly encourages South African members of underrepresented designated groups as well as persons with disabilities to apply. Spouses and partners of existing staff members are also encouraged to apply. Please note all appointments are made in line with the requirements of the Employment Equity Act of 55 of 1998, as amended, the Immigration Act No. 13 of 2022 and the University's Recruitment and Selection policies. 

Our core values and principles are the foundation of our commitment to creating a positive, supportive, and enabling environment. These values guide our decisions, actions, and how we engage with each other as we work to achieve our vision and mission. These values are: 
Diversity; Integrity; Respect; Excellence; Collegiality and Compassion