We are seeking a dynamic Social Media Administrator to oversee and engage with all reviews, complaints, and mentions related to our brand. This role is crucial in maintaining our reputation, fostering community engagement, and ensuring customer satisfaction. If you are a skilled communicator with a keen understanding of social media platforms, we want to hear from you!

Key Performance Areas

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Monitor and respond to reviews, comments, and messages across all social media platforms.

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Handle customer complaints and feedback with professionalism and empathy.

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Develop and implement strategies to enhance our online presence and engagement.

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Collaborate with various departments to address customer concerns and improve service quality.

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Analyze social media metrics and provide insights.

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Stay up to date with industry trends and best practices in social media management.

Competencies Required

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Ability to manage difficult situations professionally and empathetically.

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Target/ Achievement driven

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Strong organizational and self-motivation skills

Influence, Integrity

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Excellent Communication Skills (Verbal & Written)

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Good telephone & E-mail etiquette

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Ability to work under pressure

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DependableAccurate, Organized and able to multitask

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Develop and maintain relationships with customers

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High Work Standards and handle high volumes of Complaints effectively

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Self-Management

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Attention to detail