- Durban
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality Management
- Reference: 114994
Vacancy Details
Employer: Hollywoodbets
We have an amazing opportunity for a Food & Beverage Team Leader. Do you think you have what it takes to be our newest Purple Star?
The business operations will require the successful incumbent to work according to a shift schedule which includes a night shift rotation. The incumbent will partner with Branch Managers to enquire about Customer experience and areas of improvement to ensure that F&B experience attracts, retains and provides the best dining experience possible for customers. This includes assisting with health and safety management, facility management, kitchen management, stock management, resource management, adherence to departmental and company policies, procedures and reporting.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring
• 1 – 2 years’ experience in a supervisory role within the Hospitality/Food and Beverage industry.
• 1 – 2 years’ experience in stock control.
• Use of the GAAP system.
• Computer literate (MS Word and MS Excel).
A Bonus To Have:
• A Valid Driver’s License.
What You’ll Do For The Brand:
• Ensuring internal food and beverage processes are followed.
• Ensure compliance with health and safety regulations regarding food preparation and serving, building
maintenance in kitchen and service areas.
• Ensure the F&B facility is well maintained at all times, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area. Ensure the cutlery a and crockery is clean and in good condition for use by customers.
• Ensure cash up processes are followed in order to accurately account for/disclose and report on sales.
• Ensuring that the food and beverage department is adequately staffed forthe shift.
• Responsible for managing the food and beverage staff during the shift.
• Ensuring internal food and beverage stock management processes are followed.
• Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
• Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal
service delivery.
• Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage
deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
• Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.) Manage and account for Food and Beverage inventory such as cutlery and crockery.
• Ensuring accurate front of house stock reconciliations after each shift in order account for all front of house
stock.
• Ensuring that the GAAP/POS system is always up and running during operational hours.
• Managing Food and Beverage resources during the shift.
• Observing and evaluating staff and work procedures to ensure quality standards service.
• Submitting stock requisitions to the Stock Controller to request front of house stock.
• Conducting a stock count after the shift and completing a stock reconciliation in order to report on and account for variances.
• Ensuring that all wastages and breakages during shift are disclosed and accounted for.
• Ensuring staff meal purchases are being recorded and checking up on issuing to verify the content and quantity.
• Ensuring cash management processes are followed.
• Ensuring shortages are addressed and recovered.
• Rostering of staff taking into account busy periods, events, operating hours to ensure that the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
• Management of staff in terms of conduct, discipline and performance. Complete disciplinary actions/poor
performance process when required.
• Ensuring superior Customer service and Customer experience.
• Ensuring timeous submission of daily, weekly, monthly food and Beverage reports.
• Conduct a meeting before the shift starts to direct the team and provide them with daily briefing.
• Time management of Waitrons/Bartenders.
• Working closely with Food & Beverage Branch Manager to enquire about customer experience and areas of
improvement to ensure that Food and Beverage experience attracts and retains Customer/punters.
• Any other ad hoc duties that might be required.
• Ensure time management system is updated per team member daily.
• Make yourself available to assist at other branches, when required.
• Ensure order numbers for any purchase is requested daily.
What You’ll Bring To The Team:
• Ability to effectively manage a team to achieve organizational goals
• Good communication and interpersonal skills
• Ensure impressive planning, organizational, leading and controlling skills
• Demonstrates a high level of integrity, punctuality, trustworthiness and reliability
• Ability to take initiative, whilst adhering to company policies and procedures
• Portray strong attention to detail, whilst maintaining efficiency
Please note that only team members who meet the stipulated minimum requirements will be considered.
11 people have applied for this job. 199 people have viewed this job.
About Hollywoodbets
At Hollywoodbets, we believe that everyone should be treated like a STAR. Whether they are in one of our retail branches or online in the comfort of their own home, all our customers get the larger-than-life Hollywood experience, glitz, glamour and world-class entertainment. But behind the success of every Hollywood Star, is a dedicated and hard-working Team, who strive for success.
Born and bred on the sunny coast of Durban, our brand has expanded beyond our 90 branches to offer state-of-the-art online, telephonic and mobile betting platforms on a global scale.
Our success is driven by our Purple Team who pride themselves on first-class customer service while working together to go beyond the limits, ensuring that we are the bookmaker of choice in South Africa, Mozambique, Kenya, Ireland and the UK.
Being a part of our Team also means being associated with sporting stars like the Hollywoodbets Dolphins, Cell C Sharks as well as Premiere League football club, Brentford FC. Team Members can take pride in being part of a company that has naming rights to the Hollywoodbets Kingsmead cricket stadium, Hollywoodbets Kings Park rugby stadium and racecourses such as Hollywoodbets Greyville, Hollywoodbets Scottsville, Hollywoodbets Kenilworth and Hollywoodbets Durbanville.
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