Responsibilities

• Responsible for creating, managing, and delivering detailed training on the company products, services, standard operating procedures, and learning interventions
• Maintain a positive working relationship with Restaurant Managers, Operations Department, and Head Office
• Work closely with the Restaurant Managers, and Operations Department to drive targeted training programs within the company
• Run induction program and train new staff in all restaurants in Pretoria and Johannesburg
• Drive and maintain company Culture, vision, mission, and values within the company
• Foster a culture that promotes a passion for the hospitality industry and personal growth in general
• Follow-up training, provide feedback & skills level reporting to the respective managers
• Design and develop internal training programs and material for a variety of departments i.e. online platforms and classroom-based audiences.
• Provide training support to all the Skills Trainers and restaurants
• Assessing and evaluating product knowledge and skills levels, planning upskilling, and elevating the awareness and a culture of training and development
• Maintain the Training System and database for Skills Development and Training information.
• Assist with submitting Work Skills Plans (WSP) and Annual Training Reports (ATR).
• Assist in the development of company policies and procedures.
• Create and submit monthly Training, Evaluations, and Assessment reports to the Training Manager