Air Operations / Ticketing Consultant

Cape Winelands
Salary: Market Related
Job Type: Permanent
Sectors: Travel & Tourism
Reference: SW005218/ML2

Apply before Jan 31 2025 | 58 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

My client, a UK based online tour operator specialising in mid and long-haul markets, is currently recruiting for an Air Operations / Ticketing Executive, with previous experience in the Travel industry, to join their new dynamic team based in TechnoPark Stellenbosch.

Requirements:

Grade 12
Travel & Tourism Certificate / Diploma
Strong GDS knowledge (Galileo will be an advantage)
Minimum 2 years in airline reservations/ticketing role using Galileo (or any other GDS system) from within a Tour operator, business travel or similar
The ability to prioritise and multitask with a proactive approach to problem-solving.
Excellent written and oral communication
Exceptional customer service skills
Great attention to detail and accuracy
A flexible and adaptable approach to work
Ability to remain calm working in a highly pressurised environment
A proactive team player
Capable of always remaining approachable, friendly, and inspiring

The Role & Key Responsibilities:

Create new PNR's in Galileo and NDC platforms and make amendments to existing PNR's in line with airlines amendment policies
Issue airline tickets ensuring ticket deadlines are met
Reissue/Revalidation and exchange tickets in line with airline policies
Manage GDS & NDC queues, which include schedule changes, cancellations, and vendor remarks
Process refunds via the GDS and assist with BSP reconciling
Provide air support to Sales and Customer Services staff
Build outstanding relationships with various airline representatives and liaise with our partners to find satisfactory solutions to flight queries
Keep up to date with airline policies
Dealing with early ticketing deadlines and requests, tax increases, name corrections and name changes on flight tickets
Rebook flight tickets if needed and if requested by the business to maximise profitability.
Investigate pricing queries by performing fare checks.
Resolving duplicated bookings to protect reservations and minimise loss
Directly and indirectly, assisting with customer queries via email or phone
Resolve complex customer issues to timescales
Escalate issues regarding bookings, fares, etc with the airlines directly, Travelport or with our IT team.
Carry out quality control checks and seek cost-saving opportunities
Deliver world-class service to ensure high customer satisfaction levels
Relay essential information to appropriate colleagues or customers promptly and accurately
Remain flexible within the department to meet the needs of the business

In return, a competitive salary is on offer and the opportunity to work for an international, dynamic company.

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.