- Pretoria
- Salary: Market Related
- Job Type: Permanent
- Sectors: Sales Technology
- Reference: 114148
Vacancy Details
Employer: Core Group
- Matric
- Degree/Diploma in Administration (Advantageous)
- 2-3 years customer service and administration
- Background in hospitality and customer experience
- Be meticulous and have great attention to detail
- Presentable in appearance
- Demonstrate trustworthiness within a customer service environment
- Have the ability to analyse a situation and respond accordingly with a solution
- Uphold all iStore values and behaviours
- Accommodate flexible working hours
- Ensure that every customer interaction is closed off
- Display excellent time management skills
- Ensure good understanding of all iStore / Online systems and processes
- Good ability to problem solve, be creative
- Willingness and desire to help
- Make it personal but don’t take it personally
- Play a supportive role to teams
- Read and understand all relevant work instructions
- ABOUT THE COMPANY:
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
ABOUT THE ROLE:
This individual will act as the first point of contact for the E-Commerce team as well as customers in Cape Town.
Key Performance Areas:
Administration
Marketing and Customer engagement
Operations
Requirements Key Success Factors |
44 people have applied for this job. 458 people have viewed this job.
About Core Group
We offer people the most exciting information, communication and entertainment technology for work and play and service them through our network of re-sellers and our own retail outlets.
At the core of our business is the Apple brand. We are the sole distributors for Apple in South Africa. In support of Apple, our accessories brands offer products that enhance this technological eco-system.
iStore is an Apple Premium Reseller (APR) which is a dedicated hub for Apple products and accessories. With 18 Stores conveniently situated across the Country, iStore is the largest APR in Southern Africa. iStore aims to maximize customer value offerings by providing an authentic Apple experience and offering customers exclusive services such as in-store complimentary training, technical support and technical set-up. iStore offers contracts on various mobile networks as well as a 2 year extended warranty option with iCare Plus.
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