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Technical Support Agent

Cape Town
Salary: R10 500.00+ Per Month
Job Type: Permanent
Sectors: Call Centre IT
Reference: CPT000135/GW

Apply before Dec 20 2024 | 18 Days left

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Vacancy Details

Employer: SA Commercial (Pty) Ltd

We are seeking highly skilled Technical Agents to join our Lightspeed HOSPO Team, a dynamic environment where your expertise and passion for technology will shine.

Responsibilities & Duties
As a valued member of our elite support team, your key responsibilities include:

Delivering an exceptional customer experience through technical support.
Acting as the liaison between customers and internal departments.
Promptly troubleshooting and resolving customer issues.
Documenting and tracking customer issues and their resolutions.
Following established escalation procedures when necessary.
Collaborating with team leaders to continuously enhance customer experiences.
Performing additional duties and responsibilities as assigned by management.

What We’re Looking For
We seek English Support Specialists who possesses:

1-2 years of experience in a technical environment or an IT background.
Excellent communication skills in English (written and verbal).
A strong focus on customer service and exceptional attention to detail.
Proven troubleshooting skills, particularly with new or complex issues.
At least 12 months of customer service experience.
Interest in providing opportunities for IT students seeking hands-on experience in a technical environment.
Must be willing to work shifts.

Nice-to-Have Skills

A passion for technology and problem-solving.
Familiarity with macOS and iPadOS.
Experience in retail or hospitality.
Knowledge of Zendesk and Point of Sale (POS) systems.

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About SA Commercial (Pty) Ltd

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of SA Commercial. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.