MIS Administrator

Cape Town
Salary: R12 500.00+ Per Month
Job Type: Permanent
Sectors: Admin
Reference: CPT000134/GW

Apply before Dec 20 2024 | 18 Days left

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Vacancy Details

Employer: SA Commercial (Pty) Ltd

We are seeking a talented and detail-oriented MIS Administrator to join our team. This exciting role involves supporting our MIS, Projects, and Workforce Planning functions. You will collaborate with various departments to ensure client requirements are met, delivering exceptional service and results.

Key Responsibilities:

Generate accurate reports from multiple data platforms.
Participate in implementing processes for management information (MI) reporting systems as part of a team.
Measure and analyze performance metrics to ensure compliance with service level agreements (SLAs).
Identify performance gaps between actual metrics and SLAs.
Assist with resource forecasting and scheduling in line with program specifications.
Produce daily program-specific reports.
Flag and report deviations from schedules.
Track program headcount and highlight potential discrepancies.
Manage real-time shrinkage and adherence.
Provide administrative support to the Project Manager as needed.

Who We’re Looking For: The ideal candidate will have:

Strong analytical and data management skills.
Experience in forecasting, scheduling, and adherence tracking.
Excellent attention to detail and organizational skills.
Proficiency in real-time reporting tools and data platforms.

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About SA Commercial (Pty) Ltd

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of SA Commercial. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.