If you’re a proactive, results-oriented leader who thrives in a fast-paced, ever-evolving environment, this could be the perfect role for you! Here’s your chance to make a real impact while overseeing strategic initiatives and driving operational excellence.

As a Campaign Manager, you will take the reins in leading high-impact campaigns that drive performance and deliver measurable outcomes. You’ll be instrumental in executing day-to-day operations while keeping an eagle eye on budgets, targets, and contracts. Your leadership will ensure we not only meet our goals but exceed them. With your sharp analytical mind, strategic vision, and exceptional communication skills, you will motivate and guide a passionate team towards sustained success.

The ideal candidate will be highly organized, a logical thinker, and an effective communicator with strong leadership capabilities. You should possess excellent interpersonal skills and the ability to see the long-term strategic picture, ensuring that campaigns contribute to the organization's overall growth. As a Campaign Manager, your strategic thinking, attention to detail, and focus on continuous improvement will be critical in shaping the future success of our campaigns.

KEY RESPONSIBILITIES:

1) Sales Division Management

• Supervise and assess the performance of sales campaigns, ensuring targets are met.
• Maintain and manage relationships with key internal and external stakeholders.
• Lead negotiations to ensure contractual obligations are met.
• Monitor data usage, related costs, and conversion rates.
• Ensure all regulatory and compliance requirements are fully understood and implemented.
• Manage the budget for each campaign, ensuring sales and revenue targets are achieved.
• Regularly report on campaign performance to management and the Board, addressing concerns and outlining action plans for improvement.

• Provide line management for sales managers, offering day-to-day support, development, performance reviews, and handling disciplinary matters.
• Ensure new employees, product launches, and continuous improvements are supported with adequate training and coaching.
• Mentor junior managers and transfer skills to enhance team development.
• Set and monitor individual and team targets, ensuring goals are achieved.

• Build strong relationships with departments such as HR, IT, finance, L&D, and QA to support campaign performance.
• Foster clear communication with internal departments to ensure timely and appropriate support for teams and managers.
• Engage with external stakeholders, such as product or system providers, to maintain up-to-date knowledge and anticipate potential issues.

• Lead the development of sales scripts, balancing sales volume with quality and compliance.
• Ensure adherence to key legislative and regulatory requirements within sales management.
• Establish and enforce controls to ensure compliance, minimizing potential risks.
• Prepare necessary materials for audits, verifications, and inspections, both internal and external.
• Act as the operational Responsible Manager (e.g., linked to AFSL) for the sales floor when required. 

• Stay informed about competitors to identify selling opportunities.
• Understand shifts in customer profiles or demographics and how these may impact sales processes or payment models.
• Monitor staff turnover and implement strategies to reduce campaign destabilization.
• Identify and pursue potential funding opportunities (e.g., DTI).

• Represent the sales division at the executive and board levels as needed.
• Identify strategic opportunities and partnerships for growth.
• Develop proposals for discussion at the board level.
• Manage the budgetary contribution of the sales business unit.

MINIMUM REQUIREMENTS:

• Matric qualification essential and Degree/Diploma is an advantage.
• RE, FAIS, and KI qualifications are essential.
• Extensive sales management experience within the short term insurance call centre environment servicing the local market- minimum 5 years senior management experience
• Experience gained must be within the Motor and Medical sectors.
• Proven track record managing multiple campaigns and product lines.
• Solid references from previous positions.

SPECIFIC SKILLS REQUIRED:

• Hands-on management style with a focus on high-performance culture across multiple campaigns.
• Strong experience in people management and skill development.
• Ability to analyze and interpret statistical data to identify trends and patterns.
• Project management skills.
• Proven experience in budget management.
• Strong background in managing cross-departmental relationships.
• In-depth knowledge of QA and coaching best practices.
• Understanding of data systems, dialers, and relevant business technologies.
• Experience managing relationships with external stakeholders.
• Ability to align legal requirements with daily job functions.
• Relevant qualifications or willingness to complete them within a reasonable timeframe.
• In-depth knowledge of call centre/sales environments and associated challenges.
• Experience operating at both executive and board levels.

Why Talksure?

• Be part of an innovative and growing company with a great culture and benefits
• Competitive salary with performance-based rewards.
• Dynamic, fast-paced environment where your impact will be felt across the business.

If you're a strategic leader ready to drive success in a fast-growing company, we want to hear from you!