IT Tegniese Ondersteuner  

Ons kliënt is 'n hoogs gerespekteerde firma wat spesialiseer in rekeningkunde en finansiële dienste, bekend vir die lewering van pasgemaakte oplossings en 'n sterk teenwoordigheid in die Wes-Kaap. Met 'n verbintenis tot die bevordering van professionele groei en die handhawing van hoë diensstandaarde, skep hulle 'n omgewing waar gemotiveerde individue kan floreer, leer en sinvol bydra.

Ligging: Malmesbury of Swellendam

Posisie Oorsig

Ons klient is op soek na ’n toegewyde en betroubare IT Tegniese Ondersteuner om by hul span aan te sluit. Hierdie posisie bied die geleentheid om in ’n professionele omgewing te werk, tegniese vaardighede aan te wend en groei in jou loopbaan te ervaar.

Die IT Tegniese Ondersteuner sal verantwoordelik wees vir die verskaffing van tegniese ondersteuning op afstand, die vinnige en effektiewe oplos van IT-probleme, en die instandhouding en optimalisering van Microsoft 365-stelsels.

Vereistes

• Kwalifikasies:
• Microsoft 365 Fundamentals-sertifikaat.
• Microsoft 365 Security, Compliance, and Identity Fundamentals-sertifikaat.
• Ervaring:
• Bewese ervaring met "remote support" via ’n "ticketing" -stelsel.
• Vaardighede:
• Sterk probleemoplossingsvermoë.
• Uitstekende kommunikasievaardighede.
• Die vermoë om tegniese konsepte duidelik en bondig oor te dra.

Pligte en Verantwoordelikhede

• Verskaf afgeleë tegniese ondersteuning aan gebruikers deur middel van ’n ticketing-stelsel.
• Los IT-probleme vinnig en doeltreffend op.
• Help met die implementering, instandhouding, en optimalisering van Microsoft 365-stelsels.
• Verseker dat alle tegniese ondersteuning aan hoë standaarde voldoen en binne sperdatums afgehandel word.
• Verskaf gebruikersopleiding en ondersteuning om tegnologiese kundigheid in die organisasie te bevorder.

Wat Ons Kliënt Bied

• ’n Professionele en ondersteunende werksomgewing.
• Groei- en leergeleenthede om jou tegniese vaardighede verder te ontwikkel.
• Die geleentheid om met gevorderde tegnologieë en stelsels te werk.

IT Technical Support

Our client is a highly regarded firm specializing in accounting and financial services, known for delivering tailored solutions and maintaining a strong presence in the Western Cape. With a commitment to fostering professional growth and upholding high standards of service, they create an environment where motivated individuals can thrive, learn, and contribute meaningfully.

Location: Malmesbury or Swellendam

Position Description

They are seeking a dedicated and reliable IT Technical Support professional to join their team. This position offers the opportunity to work in a professional environment, apply your technical skills, and grow in your career.

The IT Technical Support professional will be responsible for providing remote technical support, resolving IT issues quickly and effectively, and maintaining and optimizing Microsoft 365 systems.

Requirements

• Qualifications:
• Microsoft 365 Fundamentals Certificate.
• Microsoft 365 Security, Compliance, and Identity Fundamentals Certificate.
• Experience:
• Proven experience in remote support via a ticketing system.
• Skills:
• Strong problem-solving abilities.
• Excellent communication skills.
• Ability to convey technical concepts clearly and concisely.

Duties and Responsibilities

• Provide remote technical support to users through a ticketing system.
• Resolve IT issues promptly and effectively.
• Assist with the implementation, maintenance, and optimization of Microsoft 365 systems.
• Ensure all technical support is delivered to high standards and within deadlines.
• Provide user training and support to enhance technological expertise within the organization.

What Our Client Offers

• A professional and supportive work environment.
• Growth and learning opportunities to further develop your technical skills.
• The chance to work with advanced technologies and systems.