Junior IT Technician

Durbanville
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: SW005205/CL

Apply before Dec 26 2024 | 22 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

Durbanville – A well-established firm of committed Chartered Accountants and registered Auditors is seeking to employ a Junior IT Technician to join their team.ONLY CANDIDATES WHO CURRENTLY RESIDE IN THE NORTHERN SUBURBS OF CAPE TOWN / DURBANVILLE WILL BE CONSIDERED FOR THIS ROLE

It Support Responsibilities include, but not limited to the following:

1. Onboarding New Employees

Set up new starter workstations promptly:
- Configure computers (Active Directory, admin rights, settings, etc.)
- Create user profiles on Microsoft 365 Admin Center (username, email, signature, groups)
- Coordinate software access with the Practice Manager
- Set up BitLocker
- Arrange desktop screens, cables, mouse, and telephone
- Maintain the asset register

2. Offboarding Exiting Employees

Remove access promptly:
- Update Active Directory (remove groups, reset passwords, deactivate accounts)
- Apply relevant Microsoft 365 changes (remove groups, reset passwords, configure automatic replies, adjust licenses, manage shared mailboxes)
- Remove access to software programs in coordination with the Practice Manager
- Update Biometric system access
Collect company property:
- Retrieve laptops, desktop screens, cables, mice, telephones, and access cards
- Remove BitLocker and format laptops securely after data backup
- Update the asset register

3. IT Support and Query Resolution

Address daily IT and email-related queries:
- Manage the IT mailbox for general inquiries
- Resolve software and email-related issues
- Provide support for printers, telephones, and hardware
- Liaise with the Practice Manager or IT Service Provider as needed and provide timely updates
- Perform troubleshooting to diagnose and resolve issues, ensuring minimal recurrence

4. Access Control and Security Management

Manage platform and software access according to job descriptions in coordination with the Practice Manager and IT Service Provider
Maintain system security and privacy in conjunction with the IT Service Provider

5. IT Asset Management

Maintain IT asset registers (computers, monitors, telephones, printers, laptops, and other equipment)
Ensure timely renewal of software licenses
Develop and update IT policies, communicating changes to staff
Ensure buffer laptops are securely stored

6. Monitoring and Maintenance

Monitor employee internet usage and report misuse to the Practice Manager monthly
Identify and communicate network or equipment shortages promptly
Monitor:
- Cloud server connectivity and interruptions
- Server room temperature (UPS notifications)

7. Additional Responsibilities

Update Wi-Fi passwords regularly
Schedule upgrades and maintenance with minimal disruption to operations
Conduct laptop upgrades (SSD and RAM)
Research and recommend accounting and audit software for performance optimization
Provide staff training on new programs and tools
Assist with app installations and setups (authenticators, alarms, etc.)
Support general maintenance and ad hoc tasks as required

Requirements:

Matric certificate
Valid driver’s license
A+ | N+ qualification
Microsoft certification or a relevant IT certification/diploma (advantageous)
1-3 years of IT experience (essential)
Knowledge of Active Directory and Group Policies
Basic understanding of network protocols (TCP/IP, DNS, DHCP, VPN)
Experience troubleshooting hardware and software issues on tablets and laptops
Proficiency in Microsoft Windows operating systems
Proficiency in English and Afrikaans
Strong knowledge of Microsoft Office products (Office 365, Outlook, SharePoint, OneDrive, Teams)
Experience with tablets, laptops, and printers
Good understanding of systems and network security
Strong interpersonal and communication skills
Ability to manage time effectively and work under pressure

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.