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Customer Service Representative (German/Dutch/ Italian)

Johannesburg
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre
Benefits: Dependent on experience
Reference: CPT004029/Amy-L

Apply before Jan 01 2025 | 30 Days left

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Vacancy Details

Employer: Time Personnel

Do you have strong experience in Customer Service and have the ability to communicate in either German, Dutch or Italian? Our client who is a leader in the Media Subscription industry is looking for a self-motivated individual to join their team. This role is remote working and will involve shift work.

REQUIREMENTS

Matric, proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
English language is a must and further languages such as Dutch, German, Italian would be required
Solution orientated individual
Always willing to go the extra mile for customer satisfaction

DUTIES

Ensure excellent service standards and maintain customer satisfaction
Manage incoming calls and responding to customers emails
Providing product and service information to customers
Identify and escalate issue to the Customer Service Team Leader when necessary
Recognise, document, and alert the Team Leader of trends in customer calls and/or emails
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Salary: dependent on experience

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About Time Personnel

Because we specialise in Companies, not specific industries, our focus is your company’s individual CULTURE and DYNAMICS. We are a Cape Town based boutique recruitment agency, who have been running for 14 years and can, collectively, offer well over 70 years of experience to our clients. We believe each of our clients deserves our time to research and collate all relevant data around their company in order for us to present the best candidates. We do not simply send through a CV.

We ensure the MATCHING has been done to a “T”, which includes your COMPANY and CULTURE requirements, so you only receive the best and we save your TIME!

How do we deliver positive results saving you TIME?

A unique take-on process, eliminating TIME wasting for all parties concerned.
Solution driven, for when problems occur.
Experts in screening all the resumes that cross our path, ensuring we find the perfect MATCH.
Hands-on, from interview process, placement and beyond, making sure that solid relationships are cemented.
Continually keeping abreast of South Africa’s stringent Labour Laws.