Travel Support Manager - Knysna

Apply before Jan 31 2025 | 45 Days left

Apply

Vacancy Details

Employer: SHR

Duties:

Plan travel accommodations and itineraries for clients
Researching destinations and available services
Coordinating activities
Making transportation arrangements, and organizing necessary documentation
Sell travel packages
Handle problems that arise before, during or after travel, and advise clients of relevant procedures and local customs
Product Knowledge
- Distribution of product knowledge within the organization
- Ensure knowledge of policies and procedures
- Acquire knowledge of sub-brands
Management of Property Management System (PMS) – Opera
- Authorisation of all staff on PMS
- Management and loading of rates accurately and with detail on PMS
- Management and loading of all properties on PMS accurately and with relevant details
- Assistance with all PMS details and accuracy
Management of specials and promotions
Special requests – Accommodation
Reservations management
Supervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales
Customer relations
Staff management

Requirements:

Grade 12
Tertiary qualification in Hospitality and tourism preferred, but not essential
Experience in travel and trade organizations.
Exceptional customer service and communication skills
Proficiency with Microsoft Word and Excel, as well as general computer literacy
Flexibility to work extended hours during busy seasons
Preferred:
Diverse travel experience, travel institute certification, or work experience in the hospitality industry
Fluency in more than one language