Duties:

• Plan travel accommodations and itineraries for clients
• Researching destinations and available services
• Coordinating activities
• Making transportation arrangements, and organizing necessary documentation
• Sell travel packages
• Handle problems that arise before, during or after travel, and advise clients of relevant procedures and local customs
• Product Knowledge
  • Distribution of product knowledge within the organization
  • Ensure knowledge of policies and procedures
  • Acquire knowledge of sub-brands
• Management of Property Management System (PMS) – Opera
  • Authorisation of all staff on PMS
  • Management and loading of rates accurately and with detail on PMS
  • Management and loading of all properties on PMS accurately and with relevant details
  • Assistance with all PMS details and accuracy
• Management of specials and promotions
• Special requests – Accommodation
• Reservations management
• Supervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales
• Customer relations
• Staff management