REPORTING TO THE APPLICATIONS MANAGER
JOB PURPOSE:
Technical support for commissioning, operating and maintenance of installed equipment with specific attention to maintenance contracts, repairs and spares. The role includes sales of spares.
JOB FUNCTION:
Sales:
Quarterly and annual sales targets are met
Validation of installed database of process equipment and acquisition of related process and operational data
Customer Service:
Call reports are prepared in time and distributed to stakeholders
All client requests are responded to within 24 hours
Process and mechanical support as required, designated clients are called on as per schedule
Improvement areas are identified and strategies implemented for added value opportunities
Immediate action is taken on non-compliance issues
Technical input and support for quotes/tenders is provided as required
Training for clients, operators and other plant personnel as required
Technical Support:
Commissioning/inspection check lists are prepared and reviewed as required
Part identification on spares/breakdown machines as required
Repairs and maintains client machines
Installation, commissioning, operating and maintenance assistance is provided as required
Validation of process data against equipment simulation and performance prediction models
Marketing:
Market research is conducted in designated areas and reported on
Market related information is provided as per management need Quality and Safety
Adhere to all safety procedures as per business and OHSA requirements.
Assist in compilation and updating of operating and maintenance manuals