Key Responsibilities:
• Will be required to proactively contact customers both by telephone and in writing. This will require both inbound and outbound calling, most of which will involve ‘telephone dialler’ activity
• Will have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skills
• Work with your customers to reduce debt in a timely manner to meet agreed targets. This will involve dealing with customer’s queries and internal queries within agreed SLA’s.
• Will be required to find resolutions for customer debt and use every opportunity to collect cash and minimize bad debt write-offs
• Will be required to work to agreed quality standards and within agreed timescales