ENVIRONMENT:

Founded in 2020, our client focuses on delivering comprehensive IT, analytics, and software support services specifically designed for the fresh produce industry. They are currently looking for a Services Consultant to deliver exceptional customer-focused support, addressing daily queries, offering strategic workflow guidance, managing system champion tasks such as development staging and implementation, and assisting with reporting and business intelligence (BI) requirements.

DUTIES:

• Provide technical guidance on system and workflow best practices.
• Assist staff with troubleshooting client-specific logs.
• Handle and escalate customer requests and complaints.
• Ensure issues are resolved promptly and maintain records of customer interactions.
• Translate client requirements into specifications for the development team.
• Document and maintain accurate support logs.
• Build confidence with clients by delivering high-quality service.
• Support the team leader in ensuring timely follow-up of all inquiries.
• Communicate risks or issues to the team lead promptly.

REQUIREMENTS:

• 1+ years of IT and/or business qualification.
• Background in the fruit industry (advantageous).

ATTRIBUTES:

• Strong inclination toward technology.
• Intensive troubleshooting knowledge.
• Effective workload prioritization and accuracy under pressure.
• Teamwork and excellent communication skills.
• Strong task and time management abilities.
• Willingness to go the extra mile for clients.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here https://www.datafin.com/job/dts-services-consultant/

OR e-mail a Word copy of your CV to dani@datafin.com and mention the reference number of the job.