Customer Service Agent

Apply before Dec 02 2024 | 4 Days left

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Vacancy Details

Your Purpose....

Do the best work of your life by enabling experiences that help people live an active life.
To make exercise irresistible.
To focus on giving members an irresistible experience through the application of our brilliant basics.

Your Duties and Responsibilities....

Captures all data relevant to the call or service intervention efficiently and accurately.
Adheres to all business Policies, Procedures and Processes
Resolves all customer queries within the agreed SLA for the department.
Liaise and coordinate with internal and external stakeholders.
To offer a solution-based approach to all customer interactions tailored to the needs of the individual member.
To respond to all members in the Virgin Way, always providing heartfelt service and seeking opportunities to delightfully surprise our members.
Ensures follow-up action is completed when necessary and provides feedback to the member, ensuring the full query is resolved.
Always communicate in a professional manner to ensure you achieve the best outcome for the business and members.
Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered.
Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard.
All dealings with members must be in alignment with the company culture and values.

What we need from you (our minimum requirements) …

We can’t live without.

Matric qualification or equivalent qualification
Up to 3 years’ experience within a contact centre in an agent or similar role
Must be able to converse, read and understand English.
Excellent communication and interpersonal skills
Must be resilient to handle customer rejection.
An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email

We’d love you to have…