Seeking a Sales Administrator with experience in the clothing industry

Reporting into the Branch Manager,the aim of this function is to administrate the movement of inventory between the Durban Warehouse and the Jhb Branch, and to Clients whilst maintaining excellent service delivery and client satisfaction.

Duties and Responsibilities

Sales Administration and Coordination

• Receive and attend to incoming calls from clients and facilitate first line contact with walk-in clients
• Maintain the showroom and consult with clients on style/collection design.
• Provide excellent customer service and ensure orders are ready for collection and/or deliveries.
• Resolve customer complaints, consulting internally as need be to rectify any arising problems.

Order Administration

• Fielding queries from clients
• Check online orders and capture orders and quotations on the system
• Assist customers with website queries, logins, password and stock queries.
• Pick and invoice orders
• Maintain strict control of COD customers
• Liaise with Head Office to track incoming stock and stock level queries.
• Process credit card payments from customers / check bank for confirmation of payments.

General

• Coordinate and assist with front office duties and ensure cleanliness of the front office and showroom.
• Adhoc deliveries to clients.

Key Competencies:

• Excellent communication skills, both oral and written.
• Proven track record for maintaining strong, positive client relationships through empathy,
• active listening, positive language, patience, follow up and professionalism.
• Drive for results and ability to meet deadlines.
• Strong attention to detail and dependability.
• Initiative with ability to work independently as well as with others
• Strong multi-tasking capabilities, with a proven track record for working well under pressure