Assistant Vice President- Digital CX- Solutions Lead

Apply before Jan 27 2025 | 35 Days left

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Vacancy Details

Responsible for solution ideation and solution design
Skilled in designing overall technical architecture and create Solution Design Document
Review business context for solutions and recommend potential options
Communicates the architecture to the internal and external stakeholders and collaborates and coordinates the formalization of architecture.
Assures solutions not only are a fit for the specific purpose but closely align with the standard guidelines of technology solution
Setting up framework, creating solution prototypes, recommend best practices and participate in technology selection.
Will be responsible for web development using microservices architecture

Overall, 16 years plus experience and Min 10 years hands-on experience in designing CX solutions on an enterprise level or large-scale deployments
Strong expertise in CCaaS solutions like NICE, Genesys, AWS
Strong Technical knowledge and experience on Node.JS, Kafka, Cloud Telephony with RT audio streaming & CTI integrations, JAVA, Web Socket is a must.
At least 5 years’ experience in Digital Solution Architect role
3+ experiences designing and deploying CX solutions like CCaaS, Conversational AI, Generative AI models
Experience communicating technical requirements and solutions to internal and external audiences
Have a good grasp of both backend and frontend technology and framework e.g. Next.JS, Nest.JS, GraphQL, etc.
Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage
Excellent communication & presentation skill is highly required
Ready to work in flexible time zone as per client requirement