Central Sales Contact Centre Agent

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Sales Health Fitness & Beauty
Reference: 114608

Apply before Dec 13 2024 | 16 Days left

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Vacancy Details

Employer: Virgin Active South Africa (Pty) Ltd

Your Purpose....

The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals
Do the best work of your life by enabling experiences that help people live an active life
To make exercise irresistible
To focus on giving members an irresistible experience

Your Duties & Responsibilities…

To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
Be self-disciplined and plan and work independently
Work flexibly e.g. weekends, early or late hours, as well as Public holidays
Computer literate – proficient and agile when using Word, Excel, Outlook
Write emails freely with excellent knowledge of grammar and spelling.
Understand the market and demographics of a variety of clubs to effectively communicate the key message and campaign to the market
Develop and build great networks and relationships with potential members & colleagues
Follow a manual process of tracking potential members.
Do thorough needs analysis of potential members’ requirements to be able to advise on what the club can offer to meet these needs.
Perform administrative functions as required for this role.
Perform additional functions as required from time to time by your line managers such as mystery calls, confirmation calls, and others.
Responsible for generating leads for future sales.
Ensure our prospective and existing members receive heartfelt service through every interaction within the sales process.
Due to the nature of the role, you will be required to work over certain weekends and public holidays to achieve the agreed KPIs and targets set.
Keep yourself updated on all club-related events, activities, and priorities or programs, this includes member suggestions to provide exceptional service.
Ensure you are aware of all current and upcoming Sales & Marketing campaigns/strategies
Attend relevant training courses and meetings which will enable you to carry out your role successfully as well as those which are discussed within Performance Promise conversations.
Complete monthly sales product training as required
Maintain a positive, productive working relationship with all Support Office and Club staff.
Aim always to give the best possible service to members and prospective members. Deal with prospect inquiries, ensuring efficiency and accuracy when handling queries.
Ensure that you effectively and efficiently resolve prospect inquiries.
Be accountable for achieving your KPIs monthly.
Collaborate with your team to achieve the minimum requirement of budget performance
Set appointments from contacts made using centrally generated leads
To maximise opportunity and influence all components in booking appointments, managing show ratio, gaining referrals, and converting the inquiries into sales.
Complete sales over the phone from the contacts made using centrally generated leads as well as leads self-generated.
Responsible for meeting KPIs monthly which has been predetermined by your line manager.
You’ll also be responsible for achieving any other targets relating to other areas such as data collection, call quality, Dynamics compliance, and accurate tracking.
When required you’ll also perform additional tasks including, but not limited to:
Live chat, Twitter and Facebook, Google Reviews, multi-Channel member administrative requests

We can’t live without…

Matric or equivalent qualification
Up to 3 years’ experience as sales or retentions representative or similar sales role
Proven track record of successfully meeting sales budgets preferably over the phone
Outstanding negotiation and persuasion skills with the ability to resolve issues and address complaints
Must be able to converse, read and understand English
Excellent communication and interpersonal skills
Must be resilient to handle customer rejection
The ability to multitask is essential, as the role requires seamlessly switching between multiple systems while assisting customers, as well as frequently transitioning between communication channels, from voice calls to written interactions.

We’d like you to have…

Adaptability (must be able to adapt to a faced paced, challenging environment)
Be curious
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

What success looks like [Key Performance Indicators (KPIs)]…