As Head of Operations for our South Africa office, you’ll foster a people-centred, high- performance culture in Cape Town or Johannesburg, balancing client services with internal operations. Ideal candidates bring strong leadership, operational excellence, and a passion for human-centred success.

The main responsibilities include but are not limited to:

• Building and hiring a team to design and execute strategic plans that advance our mission
• Overseeing and refining daily operations, creating processes that reflect our people-focused approach
• Being a beacon of direction and motivation within our organization, leading, mentoring, 
and inspiring colleagues at all levels
• Working with our Finance Manager to track financial performance and maintain sustainability
• Ensuring adherence to all relevant legal, regulatory, and industry standards
• Leading our IT and technology strategy, supporting our goals, ensuring systems are 
up-to-date, and fostering a culture of innovation
• Nurturing and maintaining meaningful client relationships, prioritizing their satisfaction and 
strengthening our reputation as a trusted partner
• Fostering a positive and supportive work environment where everyone can succeed