The service team at our client is the engine room of the business and is made up of multiple teams that interact daily. The overall goal of the Service Team is to provide efficient and effective service delivery to clients.

The Account Manager will be responsible for the following:

• Liaising with an international pool of clients that are importing medical equipment daily.
• The Account Manager is ultimately the ‘face’ of of the company
• Managing the progress of a select number of shipments (project management) on behalf of a pool of clients
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery
• Ensuring customer satisfaction

SKILL SET AND DESIRED COMPETENCIES

• Excellent knowledge and use of Microsoft Office Applications (i.e., Word, Excel, and Outlook)
• Excellent use of the English language, both written and verbal
• Maintain effective daily communication with relevant team members
• Organized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipment process
• Attention to detail with the ability to prioritize tasks effectively
• Ability to proactively identify problems in advance before a shipment becomes a pressure point
• Creative problem-solving ability
• Independent-thinker and resourceful
• Energetic and enthusiastic
• General business acumen

QUALIFICATIONS AND EXPERIENCE

• University Undergraduate Degree of any background, commerce-focus preferable
• HonoursDegree advantageous
• Work experience advantageous
• Strong academic track record required