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Junior IT Technician

Durbanville
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: SW005205/JC

Apply before Dec 26 2024 | 27 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

Durbanville - A well established firm of committed Chartered Accountants and registered auditors are seeking to employ a Junior IT Technician to join their team.

It Support Responsibilities include, but not limited to the following:

Ensuring that all new starter workstations are set up timeously:

Set-up of computer (active directory, admin rights, settings, etc)
Setup of user on Microsoft 365 admin centre (Username/E-mail/Signature/Groups)
Access is provided to the relevant software programs in conjunction with the Practice Manager
Setup of BitLocker
Arranging a desktop screen, cables, mouse and telephone
Maintain asset register

Ensuring that all access of exiting employees is removed including:

Active directory changes (remove groups, reset password, make inactive)
Microsoft 365 relevant changes (remove groups, reset password, automatic reply, shared mailbox, map mailbox, untick licenses)
Removing the exiting employee from relevant software programs in conjunction with the Practice Manager.
Remove the exiting employee on the Biometric system
Ensuring that laptop, desktop screen, cables, mouse, telephone and access card are returned
Removal of BitLocker
Format of laptops, after all information is safely stored
Maintain asset register

Assisting personnel with day-to-day IT and email related queries and finding ways to utilise this process:

Maintain IT mailbox (general queries)
Assisting staff with all software and email related queries
Assisting staff with printer, telephone and any hardware related queries
When needed, liaise with Practice Manager/IT Service Provider and providing timeous feedback to relevant individuals on the status and progress of reported issue
Perform troubleshooting to diagnose and resolve problems and minimising the re-occurrence of the specific issues in the future.
Clear and concise communication is maintained with Practice Manager
Managing access control to relevant platforms and software programs according to personnel job description in conjunction with Practice Manager and IT Service Provider

Update and maintain:

Ensure security and privacy of all networks and computer systems in conjunction with IT Service Provider.
Maintaining the IT asset registers (Computers, second screens, telephones, printers, buffer laptops, other equipment, etc).
Ensuring that the renewal of software licences is maintained.
Developing and maintaining of the IT policy and communication of any changes to staff.
Ensuring that all buffer laptops are safely stored

Monitor:

Monitoring all employee internet usage and report any misuse to the Practice Manager on a monthly basis
Able to identify computer or network shortages and communicate the beforementioned to the Practice Manager in a timeous manner
Monitoring cloud server (connectivity/interruptions)
Monitoring server room temperature (UPS notifications)

Other / Additional responsibilities include:

Ensure that wifi-password is updated on a regular basis
Organise and scheduling of upgrades and maintenance timeously, with minimal interruption of the firm’s efficiency
Conduct relevant upgrades on workstation laptops (SSD- and RAM upgrades)
Researching various programmes and software within the accounting- and audit industry to optimise future performance
Able to present information sessions and training to all staff regarding any new programs implemented
Provide personnel training on any new IT programmes implemented
Assist with app installations and setups (authenticators, alarm, etc)
Assist with general maintenance / Ad hoc as required

Requirements Include:

Matric
A Valid Drivers’ License
A+ | N+ qualification
Microsoft certification, Relevant IT certification or diploma is advantageous
1-3 years’ IT experience essential
Knowledge of Active Directory and Group Policies
Basic understanding of network protocols, TCP/IP, DNS (Domain Name System), DHCP, and VPN
Knowledge of troubleshooting hardware and software issues on tablets and laptops
Strong Microsoft Windows operating systems experience
Strong knowledge of Microsoft desktop products including Office, Office 365, particularly Outlook, SharePoint, OneDrive and Teams
Experience working with and setting up tablets, laptops and printers
Good understanding of systems and network security
Strong interpersonal and communication skills
Ability to manage time effectively and work under pressure

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.