Hire Resolve is seeking a dynamic and experienced Operations Manager to join our client’s team, a leading property management company. This role is pivotal in ensuring efficient property operations, maintaining high tenant satisfaction, and optimizing revenue and expenses. If you have a proven track record in property or operations management, coupled with strong leadership and organizational skills, we invite you to apply for this exciting opportunity to contribute to a fast-paced and growing organization


Responsibilities

• Oversee the collection of monthly rentals, ensuring timely distribution of statements, tenant follow-ups, and adherence to policies.

• Control and monitor expenses within budget limits by analyzing key cost drivers and providing monthly updates.
• Investigate and resolve utility variances, including water leaks and meter discrepancies, on a monthly basis.
• Conduct regular building inspections to maintain standards and compliance with health and safety regulations.
• Supervise maintenance activities, ensuring timely resolution of work orders and adherence to budgets.
• Manage tenant relationships, addressing escalated complaints and fostering retention through effective communication.
• Lead recruitment, performance reviews, and disciplinary actions to ensure efficient staffing.
• Foster team cohesion and morale through regular engagement and collaboration with other departments.
• Prepare formal reports on building data for monthly portfolio meetings and generate ad-hoc reports as required.
• Oversee stock and inventory management, including monthly counts, variance resolution, and process optimization.
• Manage procurement within budget, ensuring accurate purchase orders and timely supplier deliveries.
• Represent the company at external meetings and actively pursue opportunities to enhance letting performance.

• Monitor recurring maintenance issues, implement corrective measures, and track improvements.

Requirements

• NQF 6 qualification in Property Management or Operations (preferred).
• At least 5 years of experience in property management or operations.
• Minimum of 3 years in a leadership role managing building operations teams.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Familiarity with property management systems, SharePoint, and customer support platforms.
• Internal: Management, Staff
  External: Tenants, Competitors, Suppliers, Contractors
• Team leadership
• Operational techniques
• Adherence to collection policies
• Facilities management
• Data analysis and interpretation
• Written and verbal communication
• Problem solving
• Interpersonal skills
• Planning and organizational skills

Benefits

• Salary: Negotiable

Contact Hire Resolve for your next career-changing move today

• Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: gustav.vogel@hireresolve.us
• Please use "Portfolio Manager" as your subject line when applying via email

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.