Sales Team Leader

Cape Town CBD
Salary: R15 000.00 - R20 000.00 Per Month
Job Type: Permanent
Sectors: Call Centre Telecommunications
Reference: CPTSTL112024

Apply before Dec 06 2024 | 12 Days left

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Vacancy Details

Employer: Callforce Direct

As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures.

Responsibilities:

Team Leadership

• Provide strong leadership and mentorship to a team of sales representatives.

• Set performance expectations and objectives for team.

• Conduct team meetings communicating goals, strategies and updates.

• Motivate and inspire team to meet and exceed sales targets.

Sales Performance:

• Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.

• Provide constructive feedback, coaching and training to improve performance.

• Develop and implement strategies to maximise sales and conversion rates.

• Identify areas for improvement and implement corrective actions needed.

Reporting and Analytics:

• Maintain accurate and up to date records of team performance and individual metrics.

• Analyse data and trends to make informed decisions and adjustments to sales strategies.

Compliance:

• Ensure that the team adheres to company policies, industry regulations and quality standards.

• Conduct QA checks ensuring service quality.

Hours of Work: USA Times

Required Skills

Team Leadership
Communication Skills
Leadership Skills

Candidate Requirements

Requirements :

2+ years’ experience as a Team Leader on an international sales outbound campaign.
Good career track record
Excellent written and verbal communication
Proven track record in meeting sales targets

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About Callforce Direct

Since our establishment in 2000, callforce has developed a sound reputation for providing outsourced people solutions that allow our clients to enjoy a number of operational and financial benefits. We combine our HR expertise with the knowledge of our client's environment to design, implement and manage outsourced people solutions, resulting in improved business performance for our clients.

We provide a range of standalone services or a combination thereof, based on your needs:
Permanent Recruitment, Flexible Staffing, BPO Services, Specialist SWAT Teams, ShadowMatch Assessments, HR Management, IR Management, Payroll Services and Workforce Management

A key component of our success has been maintaining strategic relationships with our clients by developing expertise of their environment, challenges and other needs, thereby ensuring that we deliver consistently. We provide our clients with a devoted team of professionals who play a vital role in assisting them in meeting their operational and strategic objectives. This is the reason why so many industry leaders have chosen to collaborate with Callforce.

Our Mission:
Callforce wants to improve the lives of the South African people by supporting sustainable job creation throughout the country, which promotes economic development in Africa and empowers people to grow. Our purpose is to help people to grow beyond their wildest dreams. This is what drives us and makes us proud to be Callforce!

Our Values:
People always come first at Callforce
We embrace change and innovation
We value open transparent communication
We believe in the power of teamwork
Our flexibility sets us apart