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Customer Service Administrator

Brackenfell
Salary: Market Related
Job Type: Permanent
Sectors: Admin Sales
Reference: SW005201/CL

Apply before Dec 21 2024 | 28 Days left

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External Application

Vacancy Details

Employer: Helderberg Personnel cc

Cape Town: My client, a leading distributor of premium high-pressure cleaning equipment, is seeking to employ a Customer Service Administrator. This dynamic role offers an exciting opportunity to join a trusted name in the industry and contribute to their continued success. The ideal candidate will be highly organized, customer service-oriented, and possess a proactive, can-do attitude. A sincere and warm personality is essential for building positive client relationships and ensuring excellent service delivery.

Criteria:

Matric
Proven experience in a customer service or administrative role
Highly motivated with a proactive, can-do attitude
Customer service-oriented with exceptional communication skills
Fluency in English and Afrikaans
Strong organizational skills and attention to detail
Proficient in Microsoft Office Suite and general office systems
Reliable, sincere, and approachable personality
Ability to handle multiple tasks and work in a fast-paced environment

Key Performance Areas:

Support to the Sales Team is the core function
Serve as the first point of contact for customer inquiries, providing prompt and professional assistance
Process orders, invoices, and other administrative tasks efficiently
Coordinate with internal teams to ensure timely delivery of products and services
Maintain accurate records of customer interactions and transactions
Resolve customer concerns and escalate issues when necessary to ensure satisfaction

ONLY CANDIDATES RESIDING IN OR NEAR CAPE TOWN'S NORTHERN SUBURBS WILL BE CONSIDERED FOR THIS ROLE

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.