- Cape Town
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre
- Benefits: Dependent on experience
- Reference: CPT003997/Meg
Vacancy Details
Employer: Time Personnel
- Matric, proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- English language is a must and further languages such as Dutch, German, Italian would be required
- Solution orientated individual
- Always willing to go the extra mile for customer satisfaction
DUTIES
- Ensure excellent service standards and maintain customer satisfaction
- Manage incoming calls and responding to customers emails
- Providing product and service information to customers
- Identify and escalate issue to the Customer Service Team Leader when necessary
- Recognise, document, and alert the Team Leader of trends in customer calls and/or emails
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Salary: dependent on experience
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About Time Personnel
Because we specialise in Companies, not specific industries, our focus is your company’s individual CULTURE and DYNAMICS. We are a Cape Town based boutique recruitment agency, who have been running for 14 years and can, collectively, offer well over 70 years of experience to our clients. We believe each of our clients deserves our time to research and collate all relevant data around their company in order for us to present the best candidates. We do not simply send through a CV.
We ensure the MATCHING has been done to a “T”, which includes your COMPANY and CULTURE requirements, so you only receive the best and we save your TIME!
How do we deliver positive results saving you TIME?
- A unique take-on process, eliminating TIME wasting for all parties concerned.
- Solution driven, for when problems occur.
- Experts in screening all the resumes that cross our path, ensuring we find the perfect MATCH.
- Hands-on, from interview process, placement and beyond, making sure that solid relationships are cemented.
- Continually keeping abreast of South Africa’s stringent Labour Laws.
Why should you be going through the painstaking process of sifting through a mountain of CV’s?
Your focus needs to be on your job function, most times you end up just recruiting someone out of pure frustration, exhaustion and desperation.
It is vitally important not to rush a recruitment process.
Our service TURN AROUND TIME is our success factor.
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