Vacancy Details
Employer: Jai Search Consultancy
- Logging and progressing services desk support tickets (incidents, service requests & changes) through our MSP systems.
- Provide remote 1st/2nd line technical IT support.
- Troubleshoot and resolve hardware and software related incidents based on Microsoft systems.
- Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs.
- Take ownership of incidents and manage through to resolution where possible.
- Attend to pro- and reactive monitoring alerts in order to ensure minimum disruption to customers.
- Meet client expectations in terms of quality of work and delivery to deadlines.
- Action customer enquiries effectively in a timely fashion as per prescribed SLA.
- Follow-up activities to resolution and to customer satisfaction.
- Produce information reports upon request.
- Native French & Fluent in English.
- Matric or equivalent secondary education. • 1 year experience in an IT Service Desk environment providing 1st/2nd line support.
- 1 year experience supporting Microsoft Systems; Desktop, Server, Office, etc.
- 1 year exposure to basic TCP/IP, LAN, WAN, SSL VPN troubleshooting.
- Exposure to HP & Dell hardware technologies.
- Exposure to dedicated 2nd line support.
- Exposure to and working with Exchange/365, Active Directory, DNS, DHCP, etc.
- Exposure to and working with virtual environments (VMware/Hyper-V)
- Formal IT qualification, ie MCP certification.
- ITIL Foundation certification.
- Exposure to backup & disaster recovery technologies (Veeam, Zerto, Backup Exec, Datto, etc.)
- Exposure to Citrix (XenApp/XenDesktop).
- R30 000
- Remote/ homebased
Key Accountabilities:
Required Skills & Experience:
Advantageous:
Salary:
Location:
To apply kindly send your updated CV and supporting documents to admin@jai.co.za
1 person has applied for this job. 72 people have viewed this job.
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