·           Financial Planning support

·           Formulate effective financial plan documents and/or risk management documents, in-line with the strategy as outlined by the adviser, and the customer’s needs, objectives and risk tolerance. All documents must meet compliance requirements and the relevant legislation, and comply with the company standard documents, policies and procedures.

·           Prepare statement of advice documentation as required.

·           Review customer portfolio review reports in conjunction with changes in customer circumstances and investments and general market movement, as outlined in the sales and service process. Ensure report is accurate and that investment strategy is meeting customer’s objectives. Ensure customer is kept well informed and that all necessary actions are recommended and where necessary undertaken.

·           Review customers risk coverage in conjunction with changes in customer circumstances and risk management needs, product offerings available, and changes in product provider rates. Ensure customer is kept well informed and that all necessary actions are recommended and where necessary undertaken.

·           Prepare statement of advice documentation as required.

·           Ensure the accurate production of all customer portfolio review documentation and reports in line with the practices service model.

·           Customer Service

·           Team management

·           Administration

·           Client Relationship Management

·           Gather Policy information

·           Compile a summary of information

·           Research product information

·           Handling and solving of client enquiries

·           Handling of new application and quotations

·           Diary management

·           Reporting of new business statistics

·           Preparation of insure review appointments

·        Maintaining CRM systems