SNT Marketing is a leading provider in Sales & Marketing committed to delivering outstanding customer experiences. We are passionate about helping our customers and building lasting relationships. As our business continues to grow, we are looking for dedicated and professional Customer Service Agents to join our team and help us maintain the high standards of service we are known for.

As a Customer Service Agent, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing expert support in a friendly and professional manner. You will play a key role in ensuring customer satisfaction by delivering exceptional service across various communication channels.

Key Responsibilities:

• Provide accurate information about products, services, policies, and procedures
• Resolve customer issues or complaints effectively and efficiently, ensuring customer satisfaction
• Promote company products, services, and offers to customers when appropriate
• Follow up with customers to ensure their needs are met and provide additional support if necessary
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Participate in team meetings, training sessions, and ongoing learning to stay updated on product knowledge and company policies