Customer Experience & Operations Specialist

Are you an adventurer at heart, ready for a life-changing 3-year journey across the world? If you’re passionate about connecting with people and creating unforgettable experiences, this is your chance to join the world’s greatest endurance horse racing series. Travel the world, camp in remote locations, and be part of a team delivering epic adventures.

Your Role:

As a Customer Experience & Operations Specialist, you’ll be the bridge between our thrill-seeking customers and the incredible journeys we together with them embark on. From initial inquiries to post-event celebrations, you’ll ensure every thrill-seeking-customer’s experience is seamless and unforgettable.

Key Responsibilities:

• Customer Care: Respond to emails, messages, calls, and live chats with enthusiasm and efficiency.
• Sales Growth: Convert inquiries into bookings, driving participation and excitement.
• Financial Coordination: Handle payments, refunds, and related queries with precision.
• Storytelling: Write content and share adventure stories across social media, newsletters, and marketing campaigns.
• Logistics Management: Oversee travel, event swag, and coordinate with freelancers and volunteers.
• System Optimization: Continuously improve processes and contribute to innovative solutions.
• Adventure Event Support: Play a key role in our meaningful adventures.

About You:

• A strong passion, heart and soul, for outdoor living / adventure / extreme thrill / wild life / green living / equestrianism.
• Exceptional English communication skills, both written and verbal.
• Highly organized, proactive, and adaptable to fast-paced, adventurous environments.
• Excited to travel, camp in remote areas, and bring a hands-on, adventurous attitude to the team.

Why Join Us?

This is more than a job—it’s an extraordinary adventure. If you’re ready to combine your love for animals, outdoors, horses, travel, and making an impact on the environment, apply today!