·         Support the implementation of the operational plan of the unit.

·         Provide administrative support in assisting with the management of the online certificate replacement system.

·         Online applications validation, printing, and distribution of certificates.

·         Assist walk in clients who are collecting certificates from Umalusi.

·         Prepare waybills for certificates to be dispatched with courier.

·         Attend to e-mail enquiries and ensure that emails are responded to timeously.

·         Assist with the calls received from the public.

·         Management of the filing system in the unit.  

·         Maintain the unit's electronic and hard copy files per the file plan.  

·         Manage the flow of documents in and out of the unit.