Job Summary:
We are seeking a detail-oriented and organised Online Fulfilment Clerk to join our Retail Head Office team. The Online Fulfilment Clerk will be responsible for coordinating and processing online orders in a timely and accurate manner. The ideal candidate will have strong communication skills, the ability to work efficiently in a fast-paced environment, and a passion for providing excellent customer service.

Key Responsibilities:
1. Process online orders accurately and efficiently.
2. Communicate with customers regarding order status and any issues that may arise.
3. Monitor inventory levels for orders and follow the stock request process as required.
4. Ensure compliance with company policies and procedures related to online fulfilment.
5. Collaborate with other departments to resolve any fulfilment issues or customer complaints.
6. Maintain a clean and organized work area.

Qualifications:
1. High school diploma or equivalent.
2. Prior experience in online fulfilment or related role is preferred.
3. Strong attention to detail and accuracy.
4. Excellent communication and customer service skills.
5. Ability to work independently and as part of a team.
6. Proficiency in using computer systems and online ordering platforms.

This position offers a competitive salary, benefits package, and opportunities for advancement within the company. If you are a motivated and organized individual with a passion for online fulfilment, we encourage you to apply for the Online Fulfilment Clerk position at our Retail Head Office.