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Duty Manager

Cape Town Southern Suburbs
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Benefits: Provident Fund & Medical Aid Contribution by Company
Reference: SW005195/CL

Apply before Dec 19 2024 | 25 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

5-STAR HOTEL DUTY MANAGERAn iconic 5-star establishment in Cape Town’s Southern Suburbs has an exciting opportunity for a charismatic Duty Manager with expertise in Food & Beverage and Rooms Division/Housekeeping to join their dynamic team.

Candidates residing in close proximity to the Southern Suburbs of Cape Town at the start of employment are invited to apply for this role

Purpose of the Role: This role is essential in maintaining the high standards of service and guest satisfaction expected in a luxury environment. The ideal candidate will bring strong leadership abilities, a passion for delivering exceptional guest experiences, and a hands-on approach to managing daily hotel operations. With a focus on guest relations, team development, F & B and Housekeeping operational excellence, this position requires someone who thrives in a fast-paced, high-pressure setting, with the ability to seamlessly coordinate between departments.

Criteria for this role:

Post-matric hotel school accreditation
At least 3 years’ experience in a 5-star hotel or similar environment
In-depth knowledge of F & B and Rooms Division Operations
Computer literacy with Opera Cloud knowledge
Previous leadership role advantageous
Excellent communication skills with high English proficiency
Ability to plan and implement strategic initiatives
Skilled in team training and development
Motivated, enthusiastic, energetic, and charming personality
Team player with a positive attitude
Able to work shifts and under pressure

Responsibilities include but are not limited to:

The role involves managing and overseeing daily hotel operations, with a strong focus on Food & Beverage and Rooms Division/Housekeeping. Key responsibilities include maintaining service standards, resolving guest queries and complaints, and managing guest feedback effectively.
The ideal candidate should demonstrate exceptional leadership and motivational skills, be trustworthy in handling hotel and guest funds, and possess in-depth knowledge of the property, including room categories and offerings.
Additional duties include managing guest accounts, handling email and phone inquiries professionally, making reservations, and using the Property Management System (OPERA) for check-ins, check-outs, and restaurant bookings. The candidate will assist in Food & Beverage operations during meal periods and liaise effectively across departments to ensure smooth daily operations.

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.